Zandvira, manages the online fashion platform www.zandvira.lk. Through this portal, customers
are offered a selection of fashion products. The offerings are exclusively intended for end users
who are of legal age, with goods sold only in quantities suitable for personal household use.
These terms and conditions govern all contracts formed via Zandvira.lk and all general business
interactions between Zandvira and its customers. Any alternative terms and conditions are only
recognized if expressly agreed upon. References to periods in working days pertain to all
weekdays, excluding Saturdays, Sundays, and recognized public holidays.

CUSTOMER REGISTRATION AND ACCOUNT SECURITY
During the registration process on Zandvira.lk, you will be required to provide personal
information. It is your responsibility to ensure that all data submitted is accurate and complete.
Upon completing the registration, you will receive a confirmation email.
To facilitate access to our online services, a password will be provided. You are required to keep
this password, along with any other access credentials, confidential and secure from
unauthorized access.
In the password-protected section of the website, you can view your recent and completed
orders. Additionally, this area allows you to manage and update your personal information and
any newsletter subscriptions.
Pricing and courier charges
The prices applicable to your order are those displayed on the product page at the time of
purchase. These prices are listed before taxes, with the final, tax-inclusive amount shown in
your shopping cart.
We accept a variety of credit cards, including Visa, American Express, and MasterCard. Your
card will be charged immediately upon processing and dispatch of your order.

DELIVERY
Orders will be delivered only to the shipping address you provide. It is your responsibility to
ensure that delivery can be made to this address during regular business hours.
We adhere to the delivery timelines specified for each product. While we strive to ship your
order as quickly as possible, some items may have longer delivery times due to availability.
Zandvira does not assume any risk associated with sourcing, particularly concerning purchases
based solely on product descriptions. For details on our return policies, please refer to our
Delivery and Returns section.

CUSTOMER SERVICE AND COMPLAINTS
At Zandvira, customer satisfaction is our top priority. We are committed to addressing your
concerns promptly and providing feedback as soon as possible. For any service-related
inquiries, please reach out to our customer service department at: Email:
[email protected].

DATA SECURITY

When you register as a customer on Zandvira.com, you will be required to provide personal
information necessary for processing transactions on our site. We treat all personal data with
strict confidentiality and in compliance with applicable legal regulations. To ensure your privacy
during online payment transactions, Zandvira.com employs the latest encryption technologies
through our secure payment gateways.
IMAGE RIGHTS
All rights to the images used on Zandvira.com are owned by Zandvira. Any use of these
materials, in any form, is strictly prohibited unless explicit permission has been granted by
Zandvira.